Where we deliver
We deliver to addresses in the United Kingdom only. We cannot deliver medicines outside the UK, and we cannot deliver to PO boxes, poste restante addresses or parcel lockers, because a medicine needs a deliverable address with someone able to receive it.
When your order is dispatched
For general sale items, we dispatch once payment clears. For prescription-only medicines, the clock starts when a prescriber approves your request — not when you place the order. If the prescriber needs more information from you, dispatch waits until that is resolved.
Orders cleared and approved before 3pm on a working day are dispatched the same day. After that, or at a weekend or bank holiday, they go on the next working day.
Options and charges
Charges are calculated at checkout before you pay.
| Service | Typical arrival | Cost |
|---|---|---|
| Standard tracked | 2–3 working days | [STANDARD PRICE] |
| Express tracked | Next working day | [EXPRESS PRICE] |
| Orders over £120 | Tracked | Free |
| Cold-chain items | Next working day only | [COLD CHAIN PRICE] |
Arrival times are the carrier’s estimates, not guarantees. They are counted from dispatch, not from when you ordered.
Cold-chain medicines
Some treatments, including certain injectable products, must stay within a controlled temperature range. These are packed with insulation and a coolant and sent on a next-day service only. We do not dispatch them where a weekend or bank holiday would leave the parcel in transit. Refrigerate them promptly on arrival, and contact us before using anything that arrived warm.
Packaging
Every order is sent in plain, unbranded outer packaging. Nothing on the outside names the pharmacy, describes the contents or indicates that it contains medicine. The sender shows only as a generic dispatch address.
Tracking
You will get a tracking link by email when your parcel leaves us. Tracking can take a few hours to show its first scan.
If something goes wrong
Nothing arrived. Contact us if a tracked parcel has not arrived within five working days of dispatch. We will investigate with the carrier and either resend or refund.
Damaged in transit. Do not use the medicine. Contact us within 48 hours with a photograph of the packaging and contents and we will replace it.
Wrong item. Contact us before taking anything. We will arrange collection and send the correct item at no cost to you.
Failed delivery. If the carrier cannot deliver and the parcel returns to us, we will contact you to arrange redelivery. A medicine that has been out of our control may not be re-dispensable, and we will explain the position if that applies.
Contact
Delivery questions: [CONTACT EMAIL] or [CONTACT PHONE], quoting your order number.
Questions about this policy?
If anything here is unclear, get in touch and we will explain it.