Terms of Service

Who we are

This website is operated by Affection Meds (“we”, “us”, “our”), a pharmacy registered with the General Pharmaceutical Council (GPhC). Our registered company name is [COMPANY LEGAL NAME], company number [COMPANY NUMBER], registered at [REGISTERED ADDRESS]. Our GPhC premises registration number is [GPhC NUMBER] and our superintendent pharmacist is [NAME, GPhC REG NO.].

By using this website or placing an order you agree to these terms. Please read them carefully. If there is anything you do not understand, contact us before ordering.

Who can order

You must be 18 or over and resident in the United Kingdom to order from us. We may ask you to confirm your age and identity, and we may refuse or cancel an order where we cannot reasonably satisfy ourselves on either point.

You must give accurate information about your health, your symptoms and any medicines you already take. Withholding or misstating information can make a supply unsafe, and it is the single most common reason a prescriber declines a request.

Prescription-only medicines

Many of the treatments listed on this site are prescription-only medicines (POMs). Adding a POM to your basket does not order the medicine. It begins a request, which is only fulfilled if:

• you complete the health questionnaire in full and truthfully;
• a prescriber registered with the appropriate UK professional body reviews your answers; and
• that prescriber concludes the treatment is clinically appropriate for you.

The prescriber may contact you for more information, may recommend a different treatment or dose, or may decline to prescribe at all. A declined request is a clinical decision, not a customer-service outcome, and it is not something we will overturn on request.

Certain categories of medicine are not suitable for supply following an online consultation, and national guidance restricts how they may be prescribed at a distance. Where that applies we will tell you and direct you to your GP or a face-to-face service.

Prices and payment

Prices are shown in pounds sterling and include VAT where it applies. Prescription-only medicines are generally exempt from VAT; where VAT is charged it is shown before you pay.

We take payment when you place your order. If a prescriber declines your request, we refund the cost of the medicine in full to the original payment method. Where a consultation fee is charged separately it is shown clearly before checkout.

We try to keep prices and stock accurate, but errors happen. If we discover a pricing error before dispatch we will contact you and give you the choice of paying the corrected price or cancelling for a full refund.

Delivery

Delivery terms, timescales and charges are set out in our Shipping Policy, which forms part of these terms.

Returns and cancellation

Your cancellation and return rights, and the safety-based limits on returning medicines, are set out in our Return Policy, which forms part of these terms.

Using this website

You may not misuse this website — including attempting to gain unauthorised access, introducing malicious code, scraping content at scale, or placing orders you do not intend to pay for. We may suspend or close an account that does any of these.

All content on this site, including text, product information, photography and the site design, belongs to us or our licensors and may not be reproduced without permission.

Medical disclaimer

Information on this website is provided to help you understand treatments. It is not a substitute for advice from a pharmacist, doctor or other qualified professional who knows your circumstances.

Always read the patient information leaflet supplied with your medicine. If you think you are having a serious adverse reaction, seek medical help immediately. In an emergency call 999. For urgent but non-emergency advice, contact NHS 111.

You can report a suspected side effect of any medicine to the MHRA through the Yellow Card Scheme.

Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for losses that were not reasonably foreseeable, or for losses arising because you gave us inaccurate information.

Nothing in these terms affects your statutory rights as a consumer.

Complaints

If something has gone wrong, please contact us first — most issues are resolved quickly. If you are not satisfied with our response you may raise the matter with the General Pharmaceutical Council, which regulates pharmacies in Great Britain.

Changes and governing law

We may update these terms. The version in force is the one published here when you place your order. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

Questions about these terms: [CONTACT EMAIL].